What is the best help we can get for a family member suffering from depression?

A family member of mine suffering from depression and has started to pull out there hair! they have always been quite a shy person throughout there lives and have never really had any friends although at times you can see there true self come out sometimes when we have a laugh but that is very rare! they also have a 27 year old daughter who broke down crying the other day saying she can not handle seeing her mum like this! we are a very caring family and really want to sort this problem out but its becoming to feel like an impossible task! we are not a rich family so cant afford some top doctor type person for one on one sessions type of thing plus the cutbacks are making it harder to get help! but would appreciate very much any advice or suggestions anybody has for this problem! many thanks for your answers!